Organisational Effectiveness, Enhancing Customer Service, Performance Measurement, Melbourne, Sydney, Australia
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Ice Corporate Consulting (Ice Corporate) is a management consultancy that helps organisations improve
their business performance to better compete in today's challenging environment. Ice Corporate focuses on the critical links
between customer satisfaction, staff satisfaction, and profitability. Our areas of expertise include |
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Improving organisational effectiveness through process re-engineering and work flow design
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Enhancing customer service by optimising the service profit value chain
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Implementing strategy |
through people |
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Business Performance Measurement- in particular building Balanced Scorecards
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Leadership and Team development |
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Change Management |
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Development of training curricula |
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Enhancing Employee Self Service and Management Self Service processes through our unique Work Request and Contract Letter Systems |
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We may be small in comparison to the "biggies", but our
Clients are the who's who of their industry. We have been involved with many of Australia's leading organisations in
Banking, Insurance, Manufacturing, Entertainment, IT and Telecommunications, and the Public Sector.
We have assisted our Clients in areas such as:
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Front line service providers: Call centre's, Help Desks |
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Internal service providers: Finance, IS, HR, Payroll, OD, |
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Training & Development, Industrial relations
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Back room service providers: New Business Processing, |
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Product Administration, Client Maintenance, Payments
and Claims |
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